Shipping Policy
This Shipping Policy explains how Synthevia Labs, operated by Synthevia Ltd (Registered in England & Wales), processes and delivers orders for research‑only laboratory materials within the United Kingdom.
We aim to provide fast, reliable, and discreet delivery for all research‑grade products.
1. Order Processing Times
• Orders are processed Monday–Friday • Orders placed before 1pm are usually dispatched the same day • Orders placed after 1pm are dispatched the next working day • No weekend or bank holiday dispatch
Processing times may vary during peak periods.
2. Shipping Methods
We currently ship using:
• Royal Mail Tracked Services • Royal Mail Special Delivery (Next Day Guaranteed) • Courier services for bulk orders
All shipments include tracking.
3. Delivery Times (UK)
• Royal Mail Tracked 24: 1 working day • Royal Mail Tracked 48: 2–3 working days • Special Delivery: Next working day before 1pm
Delivery times are estimates and not guaranteed.
4. Shipping Fees
Shipping fees are calculated at checkout based on:
• Weight • Delivery method • Destination
We do not offer free shipping at this time.
5. Incorrect or Incomplete Addresses
Customers are responsible for providing accurate shipping information. Synthevia Labs is not liable for delays or losses caused by:
• Incorrect addresses • Missing address details • Failed delivery attempts
6. Lost or Delayed Shipments
If your order is delayed or appears lost:
• Contact us via the Contact Page • Provide your order number and tracking number
We will assist in locating the shipment, but we cannot guarantee courier performance.
7. International Shipping
At this time, we only ship within the United Kingdom. International shipping may be added in the future.
8. Research‑Only Products
All products supplied by Synthevia Labs are:
• For laboratory research only • Not for human or veterinary use • Not for consumption, injection, or application
This applies to all shipped items.
9. Contact Information
For shipping enquiries:
Synthevia Ltd (Trading as Synthevia Labs) Contact us via the Contact Page.
Related Pages • Terms & Conditions • Privacy Policy • Research Use Only Disclaimer • Refund Policy
Legal Disclosure
Synthevia Ltd (Registered in England & Wales) Trading as Synthevia Labs Supplier of research‑only laboratory materials. Not for human or veterinary use.
