Refund Policy
This Refund Policy explains how Synthevia Labs, operated by Synthevia Ltd (Registered in England & Wales), handles returns, refunds, and order issues for research‑only laboratory materials.
We aim to provide transparent, fair, and legally compliant policies for all customers.
1. All Sales Are Final
Due to the nature of research‑only products, all sales are final. We cannot accept returns or provide refunds once an order has been shipped.
This policy protects product integrity, safety, and compliance.
2. Damaged or Incorrect Items
If your order arrives:
• Damaged • Incorrect • Missing items
Contact us within 48 hours of delivery.
We may request:
• Photos of the packaging • Photos of the product • Order number • Tracking number
If the issue is confirmed, we will offer:
A replacement
or
A partial refund (case‑by‑case)
3. Lost Shipments
If your order is delayed or appears lost:
• Contact us via the Contact Page • Provide your order number and tracking number
We will assist in locating the shipment, but we cannot guarantee courier performance.
4. Order Cancellations
Orders can only be cancelled before payment is made.
Once payment is received, the order enters processing and cannot be cancelled.
5. Non‑Returnable Items
All products supplied by Synthevia Labs are:
• For laboratory research only • Not for human or veterinary use • Not eligible for return under any circumstances
This applies to all peptides, powders, solutions, and laboratory materials.
6. Payment Disputes
Attempting to dispute a legitimate payment may result in:
• Account suspension • Order cancellation • Reporting to payment processors • Legal action (if fraudulent)
We encourage customers to contact us first to resolve any issues.
7. Contact Information
For refund or order enquiries:
Synthevia Ltd (Trading as Synthevia Labs) Contact us via the Contact Page.
Legal Disclosure
Synthevia Ltd (Registered in England & Wales) Trading as Synthevia Labs Supplier of research‑only laboratory materials. Not for human or veterinary use.
Related Pages • Terms & Conditions • Privacy Policy • Research Use Only Disclaimer • Shipping Policy
